The Top Ten Blogs of 2011: #3 -- We'll Hang With You

One of the best blogs of 2011 came from one of our guest bloggers back on September 19.  Kary Rogers, a member of Riverbed's award-winning Support team, shared a really interesting and cool story about how he helped a customer work through a particularly thorny support issue. This is the sort of thing that Riverbed Support people do every day.

As Kary says:

One of Riverbed Support's tenets is that we don't pass the buck or point fingers; we endeavor to be a good partner with everyone. If in the course of troubleshooting, the root cause appears to be another device in your network, we'll help to troubleshoot the issue as best we can and stay with you until the issue is resolved.

Check out this fine blog post.